Case Studies
Case Studies
Real results from real deployments. Measurable ROI and proven value across telecom and enterprise environments.
SHIELD • Telecom • Europe
Tier-2 Regional Telecommunications Carrier (€25M annual revenue).
The Challenge
- €575K/year revenue leakage (2.3%)
- 22% wasted network capacity
- High partner churn due to complaints
The Solution
- Real-time per-call filtering (<95ms)
- Hierarchical rule engine for policies
- ML-based fraud detection
35%Failed Call Reduction
€144KRevenue Recovered
84%Penalty Reduction
8.1moPayback Period
SHIELD • Telecom • North America
Regional Carrier — 2.5M Subscribers.
The Problem
$2.8M/year losses from IRSF and spoofing. 24-48 hour detection delays using legacy batch processing.
- Week 1-2: Discovery & Baseline
- Week 3: Shadow Mode Validation
- Week 4-8: Phased Rollout & Optimization
Results (6 Months)
67%Fraud Reduction
$1.9MAnnual Savings
"SHIELD catches fraud patterns our previous system couldn't see." — VP Network Ops
SHIELD • Financial Services • Contact Center
Fortune 100 Credit Card Company — 3,200+ Agents.
Performance Comparison: Before vs After
| Metric | Before SHIELD | After SHIELD | Improvement |
|---|---|---|---|
| Annual Fraud Losses | $8.5M | $6.4M | $2.1M Savings |
| Detection Accuracy | 72% | 95%+ | +23 points |
| Average Handle Time (AHT) | 8.6 min | 6.0 min | 30% reduction |
| Agent Productivity | 6.5 calls/hr | 7.8 calls/hr | 20% increase |
387%1st Year ROI
4.2moPayback Period
60%Wait Time Cut