Banking & Financial Services
Mission-Critical Security
Banking & Financial Services
Protect voice-based financial transactions, prevent account takeover, and secure high-value customer communications.
SHIELDINVIZVoiceIQ
The Challenge
Financial services contact centers face sophisticated voice fraud attacks—CLI spoofing, social engineering, IVR reconnaissance, and coordinated account takeover attempts. A single successful fraud can cost **$20,000+ per incident**, with annual losses reaching millions for large institutions.
SHIELD: Contact Center Fraud Prevention
Real-time AI risk scoring on every inbound call before reaching agents. Deep CRM integration allows agents to see risk scores and authentication status immediately.
Protection Capabilities
- Risk Scoring (0-1000): Multi-signal analysis in <85ms
- CLI Verification: Detect spoofed caller IDs
- Behavioral Analysis: Identify anomalous patterns
- Carrier Reputation: Flag high-risk networks
- Attack Detection: Identify fraud rings
Operational Benefits
- Reduced AHT: Verified callers get fast-tracked
- Agent Productivity: Less time on verification
- Customer Experience: No delays for legitimate calls
- Intelligence: Honeypot routing for attack data
- Compliance: Full audit trails for every decision
Case Study: Fortune 100 Credit Card Issuer
25%
Fraud Reduction
30%
AHT Reduction
387%
First-Year ROI
$4.85M
Annual Benefits
INVIZ: Secure Executive Comms
For M&A discussions, board communications, and negotiations where standard communications create unacceptable exposure.
- AES-256, WebRTC, and DTLS Encryption
- Zero call logs, metadata, or contact storage
- Perfect Forward Secrecy (ECDHE)
- Active security alerts & compliance support
Roadmap: BFSI Capabilities
- Voice biometrics integration
- Device fingerprinting
- Multi-channel unified risk scoring
- Deep learning for fraud ring detection
- Cross-industry threat intelligence