Contact Centers
Infrastructure Ownership
Contact Centers
AI-powered IVR, unlimited scalability, and 68% cost reduction vs. cloud CCaaS. Stop renting and start owning your infrastructure.
INKALLSHIELD
The Challenge
Cloud platforms (CCaaS) charge per-seat and per-minute fees that scale linearly with your success. A 500-agent operation can pay $500K+ annually in licensing alone. You're locked into a vendor's roadmap and they control your most valuable asset: your data.
INKALL: Enterprise Contact Center Platform
Built on proven FreeSWITCH technology, INKALL provides carrier-grade reliability and unlimited scalability without per-seat pricing.
Core Capabilities
- Conversational AI IVR: Natural language understanding
- Skill-Based Routing: Intelligent queue management
- Real-Time Transcription: Live analytics & QA
- Visual IVR Builder: Drag-and-drop flow creation
- CRM Integration: Salesforce, HubSpot, and custom
Operational Features
- Unlimited Agents: No per-seat fees—ever
- Direct Carrier: No intermediate routing latency
- Sub-50ms Latency: Natural conversation flow
- Supervisor Tools: Barge, whisper, monitor modes
- Real-Time Dashboards: Live agent visibility
| Cost Element | Cloud CCaaS (500 agents) | INKALL |
|---|---|---|
| Platform Licensing | $450K - $900K / yr | Flat platform fee |
| Per-Minute Charges | $0.02 - $0.05 / min | Carrier rates only |
| Scaling | Linear cost increase | Unlimited agents included |
| Data Ownership | Vendor-controlled | 100% yours |
SHIELD Integration
Identify fraud before it reaches agents. High-risk calls are routed to specialized queues or honeypots, while verified callers get fast-tracked, significantly reducing AHT.
Key Use Cases
Automation: FAQs & Self-service
Sales: Lead qualification & Dialers
Support: Knowledge base integration
Scheduling: Automated booking